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Lumos Cookies Policy

What are cookies?

Cookies are small data files which are downloaded from a website to your computer, tablet or mobile while you browse a website. They aim to make a site easier to use.

We use cookies to help improve the services we provide you, for example:

  • displaying the correct content on our site
  • to get a better overall idea of how people use our website, for instance which pages are visited the most and how much time is spent on the site
  • to show you content embedded from other websites such as YouTube, Vimeo and Twitter.

However, if you wish to restrict or block the cookies which are set by the Lumos website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

You may also wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

A list of the cookies set by Lumos is detailed below.

First party cookies set by Lumos

Google Analytics

Most websites use Google Analytics to provide them with information about the use of their website such as the number of users accessing the website and particular pages of the website at different times and from different regions. This information helps us understand how you move around our website, but does not collect information that can identify who you are.

Names of cookies: _ga, _gat, _gat_*, _gid (multiple cookies)

To reject or delete these cookies visit:

Pardot - Pardot tracks visitor and prospect activities on the Lumos website and landing pages by setting cookies on their browsers. Cookies are set to remember preferences (like form field values) when a visitor returns to your site. Pardot also sets a cookie for logged-in users to maintain the session and remember table filters.

Third party cookies set by Lumos

Lumos also works with a number of suppliers who set cookies on our website in order to deliver the services that they are providing to Lumos. These cookies help to tell us if a user has come to our website via a digital marketing campaign. We use this information to help us ensure any money we spend on online advertising is well spent. If you would like more information about the cookies used by these suppliers, as well as information on how to opt out, please see their individual privacy policies.

DoubleClick - DoubleClick is a subsidiary of Google which uses cookies to track how visitors use our website. This information is used in our online advertising to ensure that we are spending our marketing budget efficiently.

Names of cookies: DSID, IDE, test_cookie (multiple cookies)

To reject or delete these cookies:

Cookies set by third parties

To provide enriching content, we sometimes embed photos and video content from websites such as YouTube, Twitter and Vimeo. As a result, when you visit a page with content embedded from, for example, YouTube or Vimeo, these sites may set a cookie.

The Lumos website also has embedded 'share' buttons to enable users of the site to easily share content with their own networks through a number of popular social networks, for example, Facebook and Twitter. These sites may set a cookie when you are also logged in to their service.

Lumos does not control the dissemination of these cookies and you should check the relevant third party website for more information about these.